TERMS OF SERVICE

1. ACCEPTANCE OF TERMS

By accessing and using Active Adventures Australia's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service. These Terms of Service govern your use of our extreme adventure booking platform and related services.

2. SERVICE DESCRIPTION

Active Adventures Australia provides extreme outdoor adventure booking services including but not limited to skydiving, scuba diving, rock climbing, bungee jumping, and other high-risk recreational activities. All activities are conducted by certified professionals with appropriate safety equipment and protocols. We act as a booking platform connecting customers with licensed adventure operators across Australia.

Our services include adventure booking, safety briefings, equipment provision, professional instruction, and customer support throughout your adventure experience. We maintain partnerships with certified operators who meet our strict safety and quality standards.

3. USER RESPONSIBILITIES

Users must be at least 18 years of age to book extreme adventure activities. For certain activities, minimum age requirements may vary and will be clearly stated during the booking process. Users under 18 require parental consent and supervision for participation in any adventure activities.

You are responsible for providing accurate personal information, health declarations, and emergency contact details. Any false information provided may result in cancellation of services without refund. You must disclose any medical conditions, medications, or physical limitations that may affect your ability to safely participate in adventure activities.

Users must arrive on time for booked activities, follow all safety instructions provided by certified instructors, and comply with equipment usage guidelines. Failure to comply may result in exclusion from activities for safety reasons.

4. HEALTH AND SAFETY REQUIREMENTS

Participation in extreme adventure activities requires a signed health declaration and waiver of liability. Certain medical conditions may preclude participation in specific activities for safety reasons. We reserve the right to refuse service based on health, safety, or behavioral concerns.

All participants must complete a comprehensive health questionnaire prior to activity participation. Conditions such as heart problems, pregnancy, recent surgeries, or certain medications may affect eligibility. Professional medical clearance may be required for participation in some activities.

Weather conditions and safety assessments may require activity postponement or cancellation. In such cases, full refunds or rescheduling options will be provided. Safety is our absolute priority and takes precedence over all other considerations.

5. BOOKING AND PAYMENT TERMS

Bookings must be made through our official website or authorized booking partners. Payment is required at the time of booking to secure your adventure slot. We accept major credit cards and secure online payment methods. Booking confirmations will be sent via email within 24 hours of successful payment processing.

Prices are subject to change without notice but confirmed bookings will honor the price paid at the time of booking. Group discounts and seasonal promotions may be available and will be clearly advertised on our website.

6. CANCELLATION AND REFUND POLICY

Cancellations made more than 48 hours before the scheduled activity will receive a full refund minus processing fees. Cancellations within 48 hours will incur a 50% cancellation fee. No-shows or cancellations on the day of activity forfeit the entire booking fee unless due to documented medical emergency or extreme weather conditions.

We reserve the right to cancel activities due to weather conditions, equipment failure, insufficient bookings, or safety concerns. In such cases, full refunds or alternative dates will be offered. Force majeure events including natural disasters, government restrictions, or other circumstances beyond our control may affect refund policies.

7. LIABILITY AND INSURANCE

Active Adventures Australia maintains comprehensive public liability insurance covering our operations and equipment. However, participation in extreme adventure activities involves inherent risks that cannot be eliminated despite safety precautions. All participants must sign liability waivers acknowledging these risks before participation.

We strongly recommend that all participants obtain personal travel and adventure sports insurance to cover potential medical expenses, evacuation costs, and personal belongings. Our liability is limited to the extent permitted by Australian law.

8. INTELLECTUAL PROPERTY

All content on this website, including text, graphics, logos, images, and software, is the property of Active Adventures Australia and is protected by Australian and international copyright laws. Unauthorized reproduction or distribution of website content is strictly prohibited.

Photos and videos taken during adventure activities may be used for marketing purposes unless participants specifically opt out. Participants retain rights to their personal images and may request removal from marketing materials at any time.

9. PRIVACY AND DATA PROTECTION

Your privacy is important to us. Personal information collected during booking and participation is used solely for service provision, safety requirements, and communication purposes. We do not sell or share personal information with third parties except as required for service delivery or legal compliance.

Detailed information about our data handling practices is available in our Privacy Policy. By using our services, you consent to the collection and use of information as outlined in our privacy documentation.

10. DISPUTE RESOLUTION

Any disputes arising from these terms or service provision will be governed by Australian law and subject to the jurisdiction of Australian courts. We encourage resolution through direct communication and mediation before pursuing legal action.

Customer complaints should be directed to our customer service team within 30 days of the service date. We are committed to fair and prompt resolution of all customer concerns.

11. MODIFICATIONS TO TERMS

These terms may be updated periodically to reflect changes in our services, legal requirements, or business practices. Updated terms will be posted on our website with revision dates clearly indicated. Continued use of our services after term modifications constitutes acceptance of the updated terms.

Significant changes to terms will be communicated to existing customers via email notification. We recommend reviewing these terms periodically to stay informed of any updates.

12. CONTACT INFORMATION

For questions about these Terms of Service, please contact us through our official channels. Our customer service team is available to provide clarification on any terms or conditions outlined in this document.

Active Adventures Australia is committed to providing exceptional service while maintaining the highest safety standards in extreme adventure tourism. Thank you for choosing us for your Australian adventure experience.